eClassy Class – Privacy Policy

Last updated: September 2026

1. Introduction

This privacy policy explains how eClassy Class (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our mobile and web applications for parents and guardians.

For institutes/schools that use eClassy, the institute is typically the data controller for student and parent school data. eClassy acts as a data processor providing the platform.

2. Information we collect

• Account information: name, phone number, and email address when you register or sign in
• Child and school data: information needed to link you to your child’s class (e.g. invite codes), as provided by your teacher or institute
• In-app messages: messages with teachers (message content and related student/class context)
• Device information: Firebase Cloud Messaging (FCM) token, device platform (iOS/Android/web), and app version
• Usage data: sign-in activity and in-app notification history

3. How we use your information

• To give you access to homework, announcements, attendance, calendar, and payment reminders for linked children
• To enable secure messaging with your child’s teachers
• To send push notifications about school updates
• To maintain your account and parent–child links
• To keep the service secure, reliable, and supported

4. Push notifications

• We use Firebase Cloud Messaging (FCM) to deliver alerts
• You can turn off notifications in the app (Settings) or in your device system settings
• Turning off notifications stops new pushes; messages already shown in the app may remain in your notification history until deleted
• Device tokens are removed when you log out or delete/anonymize your account

5. Data sharing

• We share information only with your linked teachers and institute as needed for school communication
• Chat messages are visible only to the conversation participants
• We use Firebase (Google) for authentication and messaging delivery
• We do not sell your personal data to third parties

6. Data retention and deletion

• Chat messages with teachers are automatically deleted after 90 days
• You can delete your account from Settings → Delete account, which anonymizes your profile (name, phone, email) and permanently deletes your chat conversations and device push tokens
• See our dedicated page for step-by-step instructions: Delete account
• Some school records (for example attendance or invoices managed by the institute) may be retained longer for legitimate school administration or legal requirements
• You may contact support to request access, correction, or further deletion where applicable under GDPR

7. Your rights

If you are in the EU/EEA (including Cyprus), you may have rights to access, correct, or delete your personal data; restrict or object to certain processing; and request data portability where technically feasible (subject to school/legal retention needs). Contact us using the details below. For school-held student data, you may also need to contact the institute (data controller).

8. Children

eClassy Class is intended for parents and guardians, not for direct use by children. Student information is managed by teachers through eClassy Teacher.

9. Security

We use industry-standard measures to protect data in transit and on our servers. No method of transmission over the internet is 100% secure.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the app after changes means you accept the updated policy.

11. Contact

For privacy questions or requests:
Email: k.ioannouy@bitscy.com
In the app: Settings → Help & support