eClassy Class – Delete account

Last updated: September 2026

This page explains how parents and guardians can delete an eClassy Class account and request removal of associated personal data. eClassy Class is operated by Bitscy.

Option 1 — Delete in the app (recommended)

1. Open the eClassy Class app on your device.
2. Sign in to the account you want to delete.
3. Go to Settings.
4. Tap Delete account and confirm.

Deletion is processed immediately. You will be signed out and your personal account data will be anonymized on our servers (name, phone number, email, and other identifying profile information are removed). Your chat conversations with teachers are permanently deleted, and device push tokens are removed.

Option 2 — Request by email

If you cannot access the app, email us from the address linked to your account (or include your registered phone number so we can verify ownership):

k.ioannouy@bitscy.com

We aim to complete verified email requests within 30 days.

Data that is deleted or anonymized

• Your account profile (name, phone number, email address)
• Your chat conversations with teachers
• Parent–child link associations tied to your account
• Device tokens used for push notifications to your device
• In-app notification history linked to your account

Data that may be retained

• Some school-related records managed by the institute (for example attendance or invoices) may be retained for legitimate school administration or by law. Your personal account profile and chat conversations are removed as described above.
• Backup copies may persist for a limited period before being overwritten during normal system maintenance
• Information we must keep to comply with legal obligations, resolve disputes, or enforce our agreements

Chat retention (while your account is active)

Even if you keep your account, chat messages with teachers are automatically deleted after 90 days.

Before you delete

• Deleting your account removes your access to homework, announcements, attendance, and payment reminders for linked children.
• You can sign out instead if you only want to stop using the app temporarily.
• To use eClassy Class again later, you will need to create a new account and re-link to your child’s class.

Related policies

For full details on how we collect and use data, see the eClassy Class privacy policy.